Archives, libraries and museums have many similarities as well as the differences which have resulted, in the past, in their operating in isolation. The similarities centre on their role as providers of education and learning opportunities about the cultural heritage and the fact that, because of the growth of Information and Communication Technologies, users themselves make little distinction between the three types of institutions. Professionals must also begin to appreciate the similarities between their disciplines and identify how cooperative working can benefit not just the user but the institutions themselves. A survey of cultural heritage professionals and users in Ethiopia confirmed that collaborative working was desirable both from the point of view of the users and the institutions, although it should not be undertaken solely from the point of view of cost-effectiveness. The analysis concluded that a survey of international practice and trends would be needed before a final decision suitable for Ethiopia could be made.