Effective records management requires analysis and understanding of organizational culture. The ambiguity of the organizational culture concept can be avoided by focusing specifically on an organization's information culture. Within information culture, two factors which are very influential on records management outcomes have been identified as being particularly susceptible to intervention. These two factors are corporate information technology (IT) governance, and trust in recordkeeping systems. Understanding corporate IT governance requires insight into organizational information architecture, and this can be achieved without detailed technical knowledge. Identification and analysis of IT policy decisions provides more detail about the governance model that has been implemented. The extent to which employees trust recordkeeping systems will directly impact on their usage of those systems; a lack of trust results in avoidance. It is necessary for records managers to be able to acknowledge the lack of trust phenomenon in order to be able to begin to make a difference to users' attitudes and behaviours. Successfully influencing these two information culture factors necessitates working collaboratively with IT departments and with users of recordkeeping systems.